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November 24, 2017

#MergeMasters - Northwind Solutions

In our #MergeMasters series, we like to showcase how customers are using WebMerge and highlight the impact WebMerge has had on their business. Today, we're spotlighting Northwind Solutions, an operations and maintenance contractor in the solar and wind energy sectors in Ontario, Canada.

Company Name: Northwind Solutions
Industry: Energy and Utilities
Apps Used: WebMerge + iFormBuilder

Can you tell us a little about your business?

We are an operations and maintenance contractor in the solar and wind energy sectors in Ontario, Canada. WebMerge provides a critical function in our mobile fleet for generation of real-time reports from field service and inspections activities.

Integration with iForms means we can have mobile electronic forms delivered automatically to WebMerge, which then creates rich documents for delivery to our clients. Our field staff now have more time for high-value work and no longer need to spend time creating documents.

Walk us through what solution you were using before WebMerge.

Before WebMerge, our team used Microsoft Office in the field. We didn't have any automated reports.

What problems were you running into that led you to search for WebMerge?

Many hours of document building by field personnel. Error-prone systems due to long periods between field work and the time that they actually write the report.

How are things different for you now that you use WebMerge?

Instant field reports, fewer errors, more standardization, faster learning for new employees, and more efficient workflows.

Can you estimate how much time you are saving with WebMerge?

We save at least 10–20% of field personnel time with WebMerge!

Can you summarize in one sentence the difference WebMerge has made for your business?

We have more efficiency across all document generation systems.

2 min read

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