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March 16, 2018

#MergeMasters - Kuester Management Group

In our #MergeMasters series, we like to highlight how customers are using WebMerge and highlight the impact WebMerge has had on their business.  Today, we're highlighting Kuester Management Group, a property management company that specializes in management of community associations throughout NC, SC, GA and WV.

Company Name: Kuester Management Group
Industry: Real Estate/Property Management
Apps Used: WebMerge + Formstack

Can you tell us a little about your business?

Kuester Management Group is one branch of The Kuester Companies. Other Kuester Companies are Kuester Development Associates, Kuester Commercial Real Estate and Metrolina Maintenance Group.

KMG is a property management company that specializes in management of community associations throughout NC, SC, GA and WV. We currently manage over 200 communities that contain over 40,000 owners. Our communities range in size from 15 homes to some as large as 6000.

Walk us through what solution you were using before WebMerge.

Check requests were being printed, filled out, signed and passed around the office for different approvals until finally the check was actually cut.

What problems were you running into that led you to search for WebMerge?

KMG is a third party management company/fiduciary so we must keep good and separate accounting records for each property we manage. This means either paper copies or electronic documents. For paper copies the process of physically printing, filling out the paperwork and getting approvals was taking almost two weeks.

Our branch offices were experiencing longer turnaround times because they were not able to physically walk the paperwork around the office. Thus the approvals sometimes sat in team members email for days before it finally got to the right place. At any given point, we had no idea how many check requests were outstanding and many just became lost in the process.

This resulted in service disruptions, late fees and angry vendors.

How are the things different for you now that you use WebMerge?

We implemented Webmerge and Formstack to help us speed up the check request process. In doing so, it has cut down the processing time from two weeks to three days!

Can you estimate how much time you are saving with WebMerge?

We are saving at least 80 hours per month!

Can you summarize in one sentence what difference has WebMerge made for your business?

Automation of All Things "Documented"

3 min read

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