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January 05, 2018

#MergeMasters - Dorsey Dental

In our #MergeMasters series, we like to showcase how customers are using WebMerge and highlight the impact WebMerge has had on their business. Today, we're spotlighting Dorsey Dental, a discount dental network primarily based in Houston, Texas.

Company Name: Dorsey Dental
Industry: Healthcare Services
Apps Used: WebMerge

Can you tell us a little about your business?

Dorsey Dental is a discount dental network primarily based in Houston, Texas. We offer people without traditional dental insurance anywhere from 20%–60% off the retail price of dental work at any of our network dentist locations.

Walk us through what solution you were using before WebMerge.

Before WebMerge, we were manually creating member ID cards and fulfillment materials for every new member we signed up. We had to edit a word document every time. It was brutal!

What problems were you running into that led you to search for WebMerge?

Lots of manual work, typos, delay in sending members their information, etc.

How are things different for you now that you use WebMerge?

With WebMerge, we have automated creation and delivery of ID cards and materials.

Can you estimate how much time you are saving with WebMerge?

We are saving around five hours per week with WebMerge.

Can you summarize in one sentence the difference WebMerge has made for your business?

WebMerge has improved the speed and quality of our new member fulfillment process!




 

2 min read

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