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February 17, 2015

#MergeMasters Series: Customer Q&A with LetCheck Inventories

Increasing productivity can not only lead to a better workflow for your employees, but it can also provide a greater value for your customers. With WebMerge, businesses who produce documentation filled with important client information can expedite that process. We chatted with Adrian Kelly of LetCheck Inventories about how WebMerge provided value to their team and its clients. 

Tell us a little about LetCheck Inventories: 
We carry out residential property inspections at the beginning and end of tenancies to protect the landlord’s property, the tenant’s deposit and the agent’s reputation. We are seen as an independent third party used to preempt any end of tenancy disputes.

Walk us through what solution you were using before WebMerge:    
We had paper forms our clerks (property inspectors), who would complete onsite the forms on site and scan/send them to the office when they got home in the evening.

What problems were you running into that led you to search for WebMerge?:    
This manual process was cumbersome for our clerks, and the information wasn't getting to our clients quickly enough.

How are the things different for you now that you use WebMerge? What's changed? What's better?:    
We launched Instant Reports, a service that is still unique in the market.  We process the most time sensitive information through an online form in Formstack. Then, that is fed through WebMerge and is proofread in our office so clients get a professional report 1-2 hours after completing the inspection.

Can you estimate how much time you are saving with WebMerge?:    
The largest portion of time saved isn’t necessarily for the clerks onsite as much as it is for clients that used to used to wait two full days for information. Now, they only wait two hours. 

Can you summarize in one sentence what difference has WebMerge made for your business and for you, personally?:    
WebMerge has given us the tools to create real competitive advantage in what is perceived as a commoditized industry.

3 min read

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